Contact Us
Have a question about your Lezyne order or a product in our store? Send our customer support team a message, and we will help you find the information you need.
Get in Touch
Email our customer support team at:
[email protected]We typically respond within 24–48 hours during our customer service hours.
What to Include in Your Message
Providing complete and accurate details helps our team understand your request and respond more efficiently.
- Your full name and preferred email address
- Your order number, when your question concerns a purchase
- The product name, model, size, color, or other relevant item details
- A clear description of your question or issue
- Relevant photos when they help explain a product concern
- The outcome or assistance you are requesting
How We Can Help
Order Support
Contact us with questions about an existing order, order details, item availability, payment confirmation, or changes that may still be possible before processing is completed.
Shipping Support
We can help with shipping-related questions, delivery updates, tracking information, or concerns about an order that has not arrived as expected.
Returns and Exchanges
Please contact us before returning an item. Include your order number and the reason for the return or exchange so our team can provide the appropriate next steps.
Product Questions
Send us the product name or model when you need help comparing Lezyne bike lights, pumps, tools, GPS products, bags, repair equipment, or cycling accessories.
Account Help
Contact our team if you need assistance with account access, saved customer information, or order details associated with your store account.
Other Questions
For another store-related question, describe your request in as much detail as possible so it can be reviewed by the appropriate support team.
Use the Contact Form
You may also use the contact form on this page to submit your request. Select the topic that most closely matches your question and complete all available fields before sending your message.
Please submit one complete request whenever possible. Sending repeated messages about the same issue may make it more difficult to follow the conversation.
Customer Service Hours
- Available:
- Monday–Friday
- Hours:
- 9:00 AM–6:00 PM
- Response time:
- Typically within 24–48 hours
Messages received outside these hours will be reviewed during the next available customer service period. Response times may be longer during weekends, holidays, or periods of unusually high request volume.
Your Privacy
Information submitted through email or the contact form is used to review and respond to your request. Please do not include passwords, complete payment card numbers, or other unnecessary sensitive information in your message.
