Return Eligibility

To qualify for a return, the item must meet all applicable eligibility requirements.

• The return request must be submitted within 30 days of delivery.
• The item must be unused, uninstalled, unworn, and in the condition in which it was received.
• The product must include its original packaging, labels, manuals, accessories, components, and included materials.
• Proof of purchase or a valid Lezyne order number must be provided.
• The item must not have been altered, modified, misused, or damaged after delivery.
• The return must be approved by customer service before it is shipped.

Items that do not meet these requirements may be rejected or returned to the sender.

Item Condition

Returned products must be suitable for inspection and must include all original parts and materials. Products should be packaged securely to prevent damage during return transit.

Testing an item beyond what is reasonably necessary to inspect its basic condition, installing it on a bicycle, using it during a ride, or causing cosmetic or functional damage may affect return eligibility.

Non-Returnable Items

The following items are not eligible for a standard return:

• Products returned after the 30-day return window
• Items that have been used, installed, altered, modified, or damaged after delivery
• Products missing original packaging, accessories, manuals, labels, or components
• Items specifically marked as final sale or non-returnable before purchase
• Products that cannot legally or safely be accepted for return
• Items not purchased directly through this store

Products purchased from another seller must be returned through the original place of purchase.

How to Start a Return

Customers must contact Lezyne customer service before sending any item back. To request a return, email [email protected].

Include the following information in your message:

• Your full name
• Your order number
• The email address used to place the order
• The product name and quantity being returned
• The reason for the return
• Relevant photographs if the item is damaged, incorrect, or defective

After reviewing the request, customer service will provide the correct return instructions and return details.

Free Return Shipping

Approved eligible returns submitted within the 30-day return window qualify for free return shipping.

Customers must follow the return method and instructions provided by customer service. Return shipping costs arranged independently without prior authorization may not be reimbursed.

Package the item carefully and retain any return receipt or tracking information until the return and refund have been completed.

Return Inspection

After a returned item is received, it will be inspected to confirm its condition, contents, and eligibility.

If additional information is required, customer service may contact you using the email address associated with the return request. Missing products, accessories, packaging, or order information may delay the review.

Refund Process

Approved refunds are processed within 3–15 days after the returned item has been received and inspected.

Refunds are generally issued to the original payment method used for the order. The time required for the refunded amount to appear may vary depending on the payment provider or financial institution.

Original charges unrelated to the approved product return, if any, may not be refundable unless required by applicable law or confirmed by customer service.

Delayed Refunds

If you have received confirmation that a refund was processed but the amount has not appeared, first review the original payment account.

Payment providers and financial institutions may require additional time to post a completed refund. If the refund is still missing after allowing sufficient processing time, contact customer service with your order number and refund confirmation details.

Exchanges

To request an exchange, contact customer service within 30 days of delivery before returning the original item.

Exchange availability depends on the requested product or variant being available when the return is reviewed. Customer service will provide instructions based on the order and available inventory.

Do not send an item back for exchange without receiving approval and current return details first.

Damaged, Defective, or Incorrect Items

Inspect your order after delivery. If an item arrives damaged, defective, incomplete, or different from what was ordered, contact customer service promptly.

Include your order number, a description of the issue, and clear photographs showing:

• The affected product
• The damaged, defective, or incorrect area
• The product packaging
• The shipping label, when relevant
• Any missing or incorrect components

Keep the item, packaging, accessories, and shipping materials until customer service has reviewed the request and provided instructions.

Final Sale Items

Products clearly identified as final sale or non-returnable before purchase are not eligible for a standard return or exchange.

If a final sale item arrives damaged, defective, or incorrect, contact customer service so the issue can be reviewed.