Order Processing

Orders are generally processed within 1–3 days after the order is successfully placed and payment is confirmed.

Processing includes reviewing the order details, preparing the purchased items, and arranging the shipment. Processing time is separate from the estimated delivery time.

Orders containing multiple products may be divided into separate shipments when necessary. When this occurs, available tracking details may be provided separately for each package.

Estimated Delivery Time

The estimated delivery time is 2–5 days after the order has been processed and shipped.

Delivery times are estimates rather than guaranteed arrival dates. Actual delivery may be affected by the destination, local delivery conditions, transportation disruptions, severe weather, public holidays, customs processing, or other circumstances outside normal shipping operations.

Shipping Destinations

Lezyne offers Free Worldwide Shipping to supported residential and commercial delivery addresses.

Shipping availability may be limited in certain remote regions or destinations where reliable delivery service is unavailable. If an order cannot be shipped to the address provided, we will contact the customer using the email address associated with the order.

Shipping Rates

Standard worldwide shipping is free. Customers are not charged a standard shipping fee based on package weight, order value, or eligible destination.

Any optional paid delivery service that may be presented during checkout will be clearly identified before the order is submitted. Selecting an optional service is not required to receive Free Worldwide Shipping.

Order Tracking

When tracking is available, shipment information will be sent to the email address entered during checkout.

Tracking information may require 1–3 days after shipment to appear or update in the delivery system. A temporary lack of tracking activity does not necessarily mean that the package has stopped moving.

Incorrect or Incomplete Shipping Addresses

Customers should review the shipping address carefully before submitting an order. The full recipient name, street information, apartment or unit number, city, state or region, postal code, and country should be entered accurately.

Contact us as soon as possible if an address needs to be corrected. We will review the request, but an address change may not be possible after processing or shipment has begun.

If a package is returned because the address was incorrect, incomplete, inaccessible, or refused, contact our customer support team for assistance with the available next steps.

Customs Duties and Import Charges

Customs duties, import taxes, brokerage fees, and other applicable government charges are included as part of our Free Worldwide Shipping service.

If any such fees apply to an eligible shipment, they will be covered by Lezyne. Customers are not responsible for paying customs duties, import taxes, brokerage fees, or other government charges associated with the delivery.

Customs authorities may still review a shipment or request information before releasing it. Such reviews may affect the delivery schedule even when all applicable charges are covered.

Delayed or Lost Packages

If a shipment is delayed beyond the estimated delivery period, first review the latest tracking information and confirm that the shipping address is correct.

If tracking shows no meaningful update or the package appears to be lost, email our customer support team with:

• Your full name
• Your order number
• The email address used for the order
• The complete delivery address
• Any available tracking information

We will review the available shipment information and assist with the appropriate next steps. Investigations and delivery reviews may require additional time.

Damaged Packages or Items

If a package or item arrives damaged, contact us promptly after delivery. Keep the product, packaging, shipping label, and all included materials until the issue has been reviewed.

Please include clear photographs of:

• The outside of the shipping package
• The shipping label
• The damaged area of the package
• The affected product and any damaged components

These details help us evaluate the delivery condition and determine the available resolution.

Separate Shipments

Products from the same order may arrive in more than one package. Separate packages may have different tracking references and delivery dates.

If only part of an order has arrived, review all available shipment notifications before contacting customer support.