Information We Collect

Lezyne may collect information that you provide directly, information generated through your use of the website, and information received from service providers supporting store operations.

Information you provide may include:

• Your name, email address, telephone number, billing address, and shipping address
• Order details, purchased products, transaction records, and delivery information
• Account credentials and saved account preferences, when account features are available
• Messages, photographs, product details, and other information submitted to customer service
• Email marketing preferences and subscription status
• Return, exchange, refund, and damaged-item request information
• Reviews, feedback, or other content you choose to submit

Information collected automatically may include:

• Internet Protocol address and general device location information
• Browser type, device type, operating system, and language settings
• Pages viewed, links selected, search activity, and time spent on the website
• Referring pages, website interactions, and shopping-cart activity
• Cookie identifiers and similar technical information
• Website performance, error, security, and diagnostic information

How We Use Personal Information

Lezyne may use personal information to operate the online store, provide requested services, communicate with customers, and maintain the security and performance of the website.

We may use information to:

• Process, confirm, fulfill, and deliver orders
• Provide order, payment, shipping, tracking, return, exchange, and refund updates
• Respond to product questions, account requests, and customer-service messages
• Maintain customer accounts and saved preferences
• Detect, investigate, and help prevent fraud, misuse, and unauthorized transactions
• Operate, maintain, troubleshoot, and improve the website
• Understand how visitors interact with store pages and features
• Personalize website content and remember selected preferences
• Send marketing emails when you have subscribed or otherwise permitted them
• Comply with applicable obligations, enforce store policies, and protect legal rights

Order Processing

When you place an order, Lezyne uses the information provided during checkout to review and process the transaction, communicate about the purchase, arrange delivery, provide tracking information, and handle related customer-service requests.

Order information may also be used to verify payment authorization, prevent fraudulent transactions, confirm product availability, correct order details, and maintain transaction records.

Complete and accurate contact, billing, and shipping information is required to process an order efficiently.

Payment Information

Payments may be processed through PayPal, Stripe, or credit card payment services, depending on the payment option selected during checkout.

Payment details may be transmitted directly to the selected payment service for authorization, transaction processing, fraud prevention, and payment-related support.

Lezyne may receive transaction information such as payment status, payment method type, billing details, transaction identifiers, and limited payment-account information needed to confirm or manage an order.

Your use of PayPal, Stripe, or another credit card payment service may also be governed by that provider’s privacy practices and terms.

Cookies and Similar Technologies

Lezyne uses cookies and similar technologies to operate website features, remember customer preferences, maintain shopping-cart activity, support account access, improve security, and understand website usage.

Cookies may support functions such as:

• Keeping products in your shopping cart
• Remembering language, region, or display preferences
• Maintaining account sessions and website security
• Recognizing returning browsers or devices
• Measuring website traffic and page performance
• Understanding how visitors move through the store
• Evaluating the effectiveness of content and marketing activity

Some cookies are necessary for the website to function properly. Other cookies may be used for analytics, preference management, or marketing purposes where permitted.

You may be able to manage cookies through available website privacy controls or your browser settings. Blocking certain cookies may affect shopping-cart functions, account access, checkout, or other website features.

Analytics and Website Tracking

Lezyne uses analytics and tracking technologies to understand website traffic, visitor interactions, device information, page performance, referral sources, and general shopping behavior.

Analytics information may help us identify technical problems, evaluate website usability, understand which pages or products receive attention, and improve the online shopping experience.

Analytics data may be collected through cookies, pixels, server logs, or similar technologies. Where required, nonessential analytics technologies may depend on your privacy selections or consent.

Email Marketing

Lezyne may send marketing emails about products, store updates, promotions, or other commercial content when you subscribe, provide permission, or otherwise request such communications.

You may unsubscribe from marketing emails by using the unsubscribe option included in an email or by contacting customer support.

Unsubscribing from marketing messages does not prevent Lezyne from sending necessary transactional or service communications about an order, payment, delivery, return, account, security issue, or customer-support request.

How Information May Be Shared

Lezyne may share personal information with service providers when reasonably necessary to operate the store, complete transactions, deliver orders, support customers, maintain security, and provide website functionality.

Categories of service providers may include those supporting:

• Website hosting and ecommerce operations
• PayPal, Stripe, and credit card payment processing
• Order fulfillment and delivery services
• Email delivery and customer communications
• Website analytics and performance measurement
• Data storage, security, fraud prevention, and technical support
• Customer service, returns, exchanges, and refund administration

Service providers receive information according to the function they perform and may process that information under their own contractual, security, and privacy obligations.

Lezyne may also disclose information when reasonably necessary to comply with applicable requirements, respond to lawful requests, enforce store policies, investigate suspected fraud, protect customers, or defend legal rights.

Personal information may be transferred as part of a business reorganization, financing, merger, acquisition, or sale of relevant business assets, subject to appropriate handling of the information.

Personal Information and Advertising Choices

Certain privacy laws may define some analytics, advertising, or cross-context tracking activities as a sale, sharing, or targeted advertising involving personal information.

Where applicable, you may have the right to limit or opt out of qualifying activities through available privacy controls or by contacting Lezyne.

Requests are reviewed according to the rights available in the requester’s location and may require reasonable identity verification.

Data Security

Lezyne uses reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

No website, transmission method, payment system, or storage process can be guaranteed to be completely secure. Customers should use strong passwords, protect account credentials, sign out of shared devices, and avoid sending unnecessary sensitive information by email.

If you believe your account or personal information has been accessed without authorization, contact customer support promptly.

Data Retention

Lezyne retains personal information for as long as reasonably necessary to fulfill the purposes described in this policy, provide requested services, maintain business and transaction records, resolve disputes, prevent fraud, enforce agreements, and comply with applicable obligations.

Retention periods may vary based on the type of information, the nature of the customer relationship, the status of an account or order, and whether the information is needed for security, accounting, tax, dispute, or compliance purposes.

When personal information is no longer reasonably required, it may be deleted, anonymized, or retained in a form that no longer identifies an individual.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

Available rights may include the ability to:

• Request access to personal information held about you
• Request correction of inaccurate or incomplete information
• Request deletion of eligible personal information
• Request a portable copy of certain information
• Object to or restrict certain processing activities
• Withdraw consent where processing depends on consent
• Opt out of marketing communications
• Limit or opt out of certain advertising or data-sharing activities
• Appeal a decision concerning a privacy request where that right applies

To submit a request, email [email protected] and clearly describe the privacy right you wish to exercise.

Lezyne may request information reasonably necessary to verify your identity, locate relevant records, protect your account, and prevent fraudulent requests. An authorized representative may be required to provide evidence of authority to act on another person’s behalf.

Some requests may be limited or denied when an exception applies, identity cannot be verified, records must be retained, or fulfilling the request would affect another person’s rights.

Account Information

If customer accounts are available, you may be able to review or update certain profile, contact, address, or preference information by signing in to your account.

Contact customer support if you cannot update information through the available account tools or wish to request account deletion.

Closing an account may not require deletion of transaction or other records that must reasonably be retained for security, accounting, dispute, fraud-prevention, or compliance purposes.

Children’s Privacy

The Lezyne online store is intended for general audiences and is not directed toward children who are not legally permitted to provide personal information or make online purchases independently.

We do not knowingly seek to collect personal information from children in violation of applicable privacy requirements.

A parent or guardian who believes a child has provided personal information improperly may contact Lezyne to request review and appropriate action.

International Users

Lezyne serves customers in multiple locations. Personal information may be processed or stored in a country different from the country where you live.

Privacy and data-protection rules may differ between locations. Where required, reasonable measures may be used to support the lawful transfer and handling of personal information.

International customers may contact Lezyne with questions about how their information is handled or to exercise privacy rights available in their location.

Third-Party Websites

The Lezyne website may contain links to external websites or services that operate independently.

This Privacy Policy does not control the privacy, security, content, or data practices of an external website. Review the applicable privacy information before providing personal information to a third party.

Changes to This Privacy Policy

Lezyne may update this Privacy Policy to reflect changes to store operations, website features, data practices, service providers, security measures, or applicable requirements.

The revised policy will be posted on this page with an updated date. Material changes may also be communicated through the website, by email, or through another appropriate method when necessary.

We encourage customers to review this page periodically to understand current privacy practices.